Shine Members' Survey - Parents/carers

Member survey - New Corporate Plan

In 2027, Shine will be launching its new 5 Year Corporate Plan. This will set out what Shine's

Strategic Goals are, showing what the charity wants to achieve and deliver from 2027 to 2032.

The first and most important step to creating our new corporate plan is to hear from you, our members, understand what you think we are doing well, or not so well, are we providing what you need and want and whether you think we could do more or something different.

We acknowledge we cannot do everything and want to make sure we direct our resources and funding in the way that best supports you.

The feedback you give will help us to develop the new Corporate Plan during 2026 ready to launch in April 2027.

Thank you for taking the time to provide your feedback and helping Shine continue to evolve and develop our Services for the future.

This survey will take about 10 minutes to complete, if you need help to complete this please ring First Contact on 01733 555988 and they will run through the questions with you and complete the form with your answers.

Everyone who completes the survey will be entered into a draw with the chance to win one of five £50 vouchers.

This is Shine's previous Corporate plan 2022-2027.

Closing date: 31st January 2026

Page 1: All about you

Your details

First name

Last name

Email

Phone

Region

County

1a. Your membership details, please tick:

Adult memberFIRE member (aged 13-17)Parent/carer of a Little Stars member (aged 0-12)Parent/carer of a FIRE member (aged 13-17)Parent/carer of an adult member, age 18+

Page 6: The difference Shine makes to you

6a. Part one: Please state how much you agree with the following statements because of your contact with Shine:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
My child has more knowledge and understanding about my condition
My child feels more confident to manage my condition
Shine’s support has helped my child to access services and support from other organisations.
Shine's support has helped my child to become more confident in the ability to advocate for myself.
Having support and being involved with Shine has improved my child's sense of well-being.
My child has made good connections and/or friendships through being involved with Shine.

6a. Part two: Please state how much you agree with the following statements because of your contact with Shine as a parent/carer:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
I have more knowledge and understanding about my child's condition.
I feel more confident to manage my child's condition.
Shine's support has helped me to access services and support from other organisations.
Shine's support has helped me to become more confident to self-advocate on behalf of my child.
Having support and being involved with Shine has improved my sense of well-being.
I have made good connections and/or friendships through being involved with Shine.

6b. Would you like to tell us anything else about the difference Shine’s support has had on your child?

6d. Would you recommend Shine to someone in a similar situation?

YesNo

Why/why not?

Page 7: What others think of us

7a. Do you think our charity is reaching who we need to?

YesNoNot sure

Please tell us why:

7b. What do you think of our social media presence? Your feedback will help us plan communications in the future:

7c. Are there specific aspects of our brand that you think we could improve or you particularly like?

Page 8: What next

8a. In addition to the services that Shine already provides to support you / your child, is there anything else you would like Shine to offer?  Your feedback can help us understand gaps in our support services:

8b. What do you / your child like best about Shine?

8c. What should Shine’s priorities be for the next five years? (Please list up to 5 priorities)

1.

2.

3.

4.

5.

8d. If you were able to have Shine change 3 things what would that be?

Page 9: Shine Stories

We use member stories to help show the difference we are making and the breadth of our services, this could be to support a fundraising campaign or a funding application, or it could be within a presentation to professionals.

Shine stories show the real impact. If you would like to share your story so that it can be considered for use in the future to help promote Shine, you can do this yourself by completing the form here.

If you would like support to share your story, please ring First Contact on 01733 555988.

Thank you

Once again thank you for taking time to complete this form and supporting Shine to develop its key goals for the next 5 years.

Kate Steele

CEO